> For the complete documentation index, see [llms.txt](https://cisco.docs.lachlanwintour.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cisco.docs.lachlanwintour.com/migrating-a-cisco-7821-from-enterprise-to-mpp-firmware-webex-developer-mpp-licenses.md).

# Migrating a Cisco 7821 from Enterprise to MPP firmware (Webex Developer MPP Licenses)

1. Go to <https://admin.webex.com> in your browser

<figure><img src="/files/Zy65nncWncNLEvsuYwU4" alt=""><figcaption></figcaption></figure>

2. Enter the admin user email and click 'Sign In'

<figure><img src="/files/nGlyM5djU2K4E3MD0el8" alt=""><figcaption></figcaption></figure>

2. Enter the admin user password and click 'Sign In'

<figure><img src="/files/Wf4bvMpRfpPSysD52gyo" alt=""><figcaption></figcaption></figure>

2. Click on 'Updates and Migrations' under the 'Services' tab

<figure><img src="/files/HxNwxZnCEef4Ke2wwflk" alt=""><figcaption></figcaption></figure>

3. Click 'Get started' under the 'Migrate Enterprise Phones...' tab

<figure><img src="/files/Dbt9OqrOkIxV4SZVYmNX" alt=""><figcaption></figcaption></figure>

4. Click the 'Start New Task' button

<figure><img src="/files/zVPToNS0iJnjCmPFUvae" alt=""><figcaption></figcaption></figure>

5. Enter a name for the task, and ensure that 'Generate device license only' is selected in the 'Migration option' dropdown

<figure><img src="/files/eDtxQUhu7Ftgkh6K2ZCw" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
If you don't change the migration option, the phones will attempt to register to Webex       Calling when migrated.
{% endhint %}

6. Download this file and open it

{% file src="/files/jx6N1nxIgATRUuejItqV" %}

7. Enter the model (Cisco 7821) and MAC address of each phone you wish to migrate and save the .csv file

{% hint style="info" %}
As the 7821 here is a V01 (not a V03 or V04), I'm using an 8845 to show this process.
{% endhint %}

{% hint style="danger" %}
You can upload a maximum of 1000 devices here at a time. Need to add more? You'll have to create multiple tasks.
{% endhint %}

<figure><img src="/files/ycM1aMvN45zZdmJRNhnW" alt=""><figcaption></figcaption></figure>

8. Upload the file, ensure the upload status shows the number of devices you added to the list, and click next

<figure><img src="/files/QNvmcdf1jHF5HE8o2cOr" alt=""><figcaption></figcaption></figure>

9. Once all devices have been verified, click 'Prepare for Migration'

<figure><img src="/files/Gl2iAfToxXbMs46Jpzw8" alt=""><figcaption></figcaption></figure>

10. Ensure you are generating licenses for the number of devices you are migrating and click 'Ok'

<figure><img src="/files/bruCRP5BaOYXBmHJfiUl" alt=""><figcaption></figcaption></figure>

11. Wait for the status to turn to 'Ready for migration'

{% hint style="danger" %}
![](/files/NopOcF0enwBcX9jlUxkD)
{% endhint %}

{% hint style="success" %}
![](/files/M3gEMb2hS89eICgnzsAT)
{% endhint %}

12. Go to <https://upgrade.cisco.com> in your web browser

<figure><img src="/files/BBbRQXpzVN5p4O12lVjh" alt=""><figcaption></figcaption></figure>

12. Click on 'Enterprise -> MPP (for BroadWorks/Other 3PCC)

<figure><img src="/files/rEfX3vsbwquP88j47cca" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
You may be asked to log in with your Cisco ID to access this page
{% endhint %}

13. Scroll down to 'Run Migration' and click on 'Manual migration (Lab/PoC/Several devices)'

<figure><img src="/files/ZjBMGku7Kd8Mr9byMxTb" alt=""><figcaption></figcaption></figure>

14. Note the IP address provided

<figure><img src="/files/7H3QS2FUy2mqSmvtdxh4" alt=""><figcaption></figcaption></figure>

15. Follow the photos

<figure><img src="/files/tGNJptWro8yNr0QWCMiI" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/wPHKi48KbDzG3vhUwWDB" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Your phones may not have an admin password set. Skip the next two photos if they don't
{% endhint %}

<figure><img src="/files/xAZFv4f94ERe7wAF61Zi" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/DGg54pSg1HDWQ7rtConB" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/pxXhQBo6o2g20IcLeTWy" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/ePSwWRkLRf65SYj6r183" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/lDO1IKvGrPFFZnpTb0Vb" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/1JmqwH2YYieOUVXhrMgA" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/xC3DKf1zHG0m7JejHLOK" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/nkFDn0aq9MFpk2KszxD0" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/t26GJuzBhgPYaoxmyPZh" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Use the '\*' button to enter a dot
{% endhint %}

<figure><img src="/files/SUlIiDMb9OYJR6PSEVNS" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
The phone will now update to the MPP firmware. This may take a few minutes.&#x20;
{% endhint %}

16. Follow [this guide](https://collabeer.com/?p=286) (or your own) to register the phones to the Teams gateway.