# Migrating a Cisco 7821 from Enterprise to MPP firmware (Webex Developer MPP Licenses)

1. Go to <https://admin.webex.com> in your browser

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2. Enter the admin user email and click 'Sign In'

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2. Enter the admin user password and click 'Sign In'

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2. Click on 'Updates and Migrations' under the 'Services' tab

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3. Click 'Get started' under the 'Migrate Enterprise Phones...' tab

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4. Click the 'Start New Task' button

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5. Enter a name for the task, and ensure that 'Generate device license only' is selected in the 'Migration option' dropdown

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{% hint style="warning" %}
If you don't change the migration option, the phones will attempt to register to Webex       Calling when migrated.
{% endhint %}

6. Download this file and open it

{% file src="<https://353387389-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVdTlMPDYdrHCdBQAc7Ud%2Fuploads%2FRfx9mVjvEOgmgk5XeygQ%2FMPP-Firmware-Device-Upload-Template.csv?alt=media&token=63000357-d6a6-4186-8874-309739d8436f>" %}

7. Enter the model (Cisco 7821) and MAC address of each phone you wish to migrate and save the .csv file

{% hint style="info" %}
As the 7821 here is a V01 (not a V03 or V04), I'm using an 8845 to show this process.
{% endhint %}

{% hint style="danger" %}
You can upload a maximum of 1000 devices here at a time. Need to add more? You'll have to create multiple tasks.
{% endhint %}

<figure><img src="https://353387389-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVdTlMPDYdrHCdBQAc7Ud%2Fuploads%2F5kzTxtfC3aNi2olaG4oc%2Fimage.png?alt=media&#x26;token=95f2172c-8621-412c-a368-95b042b18dff" alt=""><figcaption></figcaption></figure>

8. Upload the file, ensure the upload status shows the number of devices you added to the list, and click next

<figure><img src="https://353387389-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVdTlMPDYdrHCdBQAc7Ud%2Fuploads%2F0kpR3SCHwv7CbmJzDsqt%2Fimage.png?alt=media&#x26;token=ccc43a5a-baab-477a-af30-7ad3e78df1c6" alt=""><figcaption></figcaption></figure>

9. Once all devices have been verified, click 'Prepare for Migration'

<figure><img src="https://353387389-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVdTlMPDYdrHCdBQAc7Ud%2Fuploads%2FE3SL3aI3cmbFbSh9Dw8j%2Fimage.png?alt=media&#x26;token=f7b7496c-e570-42bb-a351-36378c2ea915" alt=""><figcaption></figcaption></figure>

10. Ensure you are generating licenses for the number of devices you are migrating and click 'Ok'

<figure><img src="https://353387389-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVdTlMPDYdrHCdBQAc7Ud%2Fuploads%2FReKhlBIdXo27qLoriJ18%2Fimage.png?alt=media&#x26;token=57ed8538-0fae-425e-87cd-4e61c2e2415b" alt=""><figcaption></figcaption></figure>

11. Wait for the status to turn to 'Ready for migration'

{% hint style="danger" %}
![](https://353387389-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVdTlMPDYdrHCdBQAc7Ud%2Fuploads%2FR3y1iWEDQVZeqIwLlWXm%2Fimage.png?alt=media\&token=f97e2f58-af67-4d40-b56a-aa13a28c7376)
{% endhint %}

{% hint style="success" %}
![](https://353387389-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVdTlMPDYdrHCdBQAc7Ud%2Fuploads%2FcJdg01dQGTj99Gh65FUc%2Fimage.png?alt=media\&token=6ffb8b7d-b60c-4000-a87d-95e685943a34)
{% endhint %}

12. Go to <https://upgrade.cisco.com> in your web browser

<figure><img src="https://353387389-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVdTlMPDYdrHCdBQAc7Ud%2Fuploads%2FNUGYYopA9fulJIGATGjQ%2Fimage.png?alt=media&#x26;token=0dd99010-50b2-4807-8410-453dde7cb9f3" alt=""><figcaption></figcaption></figure>

12. Click on 'Enterprise -> MPP (for BroadWorks/Other 3PCC)

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{% hint style="info" %}
You may be asked to log in with your Cisco ID to access this page
{% endhint %}

13. Scroll down to 'Run Migration' and click on 'Manual migration (Lab/PoC/Several devices)'

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14. Note the IP address provided

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15. Follow the photos

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{% hint style="info" %}
Your phones may not have an admin password set. Skip the next two photos if they don't
{% endhint %}

<figure><img src="https://353387389-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVdTlMPDYdrHCdBQAc7Ud%2Fuploads%2F9WvIakoh7v086RRRpW6Q%2F20240304_095614338_iOS.png?alt=media&#x26;token=6c563108-91ef-49ae-93d9-e618aaf29d96" alt=""><figcaption></figcaption></figure>

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{% hint style="info" %}
Use the '\*' button to enter a dot
{% endhint %}

<figure><img src="https://353387389-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVdTlMPDYdrHCdBQAc7Ud%2Fuploads%2FKSJGJtLZyRqoClpxAvBY%2F20240304_095750173_iOS.png?alt=media&#x26;token=79a5849d-aae6-4745-993e-dee7653e6257" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
The phone will now update to the MPP firmware. This may take a few minutes.&#x20;
{% endhint %}

16. Follow [this guide](https://collabeer.com/?p=286) (or your own) to register the phones to the Teams gateway.