Migrating a Cisco 7821 from Enterprise to MPP firmware (Webex Developer MPP Licenses)

  1. Go to https://admin.webex.com in your browser

  1. Enter the admin user email and click 'Sign In'

  1. Enter the admin user password and click 'Sign In'

  1. Click on 'Updates and Migrations' under the 'Services' tab

  1. Click 'Get started' under the 'Migrate Enterprise Phones...' tab

  1. Click the 'Start New Task' button

  1. Enter a name for the task, and ensure that 'Generate device license only' is selected in the 'Migration option' dropdown

If you don't change the migration option, the phones will attempt to register to Webex Calling when migrated.

  1. Download this file and open it

66B
MPP-Firmware-Device-Upload-Template.csv
Open

  1. Enter the model (Cisco 7821) and MAC address of each phone you wish to migrate and save the .csv file

As the 7821 here is a V01 (not a V03 or V04), I'm using an 8845 to show this process.

You can upload a maximum of 1000 devices here at a time. Need to add more? You'll have to create multiple tasks.

  1. Upload the file, ensure the upload status shows the number of devices you added to the list, and click next

  1. Once all devices have been verified, click 'Prepare for Migration'

  1. Ensure you are generating licenses for the number of devices you are migrating and click 'Ok'

  1. Wait for the status to turn to 'Ready for migration'

  1. Go to https://upgrade.cisco.com in your web browser

  1. Click on 'Enterprise -> MPP (for BroadWorks/Other 3PCC)

You may be asked to log in with your Cisco ID to access this page

  1. Scroll down to 'Run Migration' and click on 'Manual migration (Lab/PoC/Several devices)'

  1. Note the IP address provided

  1. Follow the photos

Your phones may not have an admin password set. Skip the next two photos if they don't

Use the '*' button to enter a dot

The phone will now update to the MPP firmware. This may take a few minutes.

  1. Follow this guide (or your own) to register the phones to the Teams gateway.

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